Payment and Refund Policy

Payment and Refund Policy

1. Introduction

This Payment and Refund Policy applies to purchases made through beachtotetop.com ("we", "us", "our"), an online store offering swimming pools, inflatables, and beach accessories across Switzerland. By placing an order on our website, you agree to the terms outlined below in accordance with Swiss legislation.

2. Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Twint
• Bank transfer

All payments are processed in Swiss francs (CHF). Orders are processed and shipped only after receipt and verification of full payment.

3. Pricing and Taxes

All prices displayed on our website include Swiss VAT where applicable. Prices may be subject to change without prior notice; however, the price confirmed during checkout will apply to your order.

4. Order Confirmation

Upon successful payment, you will receive an order confirmation email. This email confirms our acceptance of your order and indicates that your items will be shipped promptly.

5. Returns and Refunds

In accordance with Swiss consumer protection laws, you have the right to return unused and undamaged products in their original packaging within 14 calendar days from the date of delivery for a full refund. To initiate a return, please contact us in writing at info@beachtotetop.com prior to returning the goods.

Except in cases of defective or incorrect products, customers are responsible for the cost of return shipping. Refunds will be issued to the original payment method within 14 days of receipt and inspection of the returned items.

6. Non-Returnable Items

Please note the following items are not eligible for returns or refunds unless defective:

• Products that have been assembled, used, or damaged after delivery
• Custom or personalized products
• Gift cards or vouchers

7. Damaged or Incorrect Items

If you receive damaged or incorrect products, please notify us within 48 hours of delivery by sending photos and details to info@beachtotetop.com. We will arrange for a replacement or refund at no additional cost, including covering the return shipping fees.

8. Contact Information

For any questions or assistance regarding payments or returns, please contact us:
Email: info@beachtotetop.com
Phone: +41 31 556 21 90
Address: Riedbachstrasse 100, 3027 Bern, Switzerland

9. Changes to This Policy

We reserve the right to update this Payment and Refund Policy at any time to comply with Swiss legal requirements or to improve our services. Any changes will be posted on this page and will apply to future orders.

Last updated: July 4, 2025